Combining human resource management,
career and recruitment expertise
to give you practical workforce solutions
Human resource management (HRM)
Our consultative processes involve both your management and employees to ensure greater commitment to outcomes from all levels of your organisation.
Our approach to finding the right solution for your human resource management needs is based around two dimension and related areas of activity:
- Strategic alignment of your human resourche function and system with business objectives and your workforce's capacity and willingness to meet these objectives;
This is strategic HRM where our consultative support takes a systems approach and focuses on the delivery of HR services so that they reinforce each other and directly support your broader business strategy.
- Support toaddress the operational HRM areas affecting the business and ensure the components of the HR system are in place, up-to-date and effectively implemented.
This is technical HRM where our consultative support focuses on the basic elements of a HR system and their efficient delivery. These include the basics such as recruitment, policies and procedures.
Transforming your human resource function. system and employee skills and behaviour into a strategic asset requires a holistic approach that focuses on both the strategic and technical/operational dimension. It may also involve development of your line managers or HR staff to deliver the required internal HR services.
In providing these services we are able to enter at any point and address individual issues or provide a vertically integrated service across both dimension. Some of these entry points are described below.
Is your organisation one of the many that regularly has serious employment management or staffing concerns?
We offer our advice and coaching services to address broad HRM issues including:
- Aligning HR activities with business objectives
- Providing the foundations for managing your people
- Developing a capable workforce
- Attracting and retaining quality staff / talent management
- Performance management - ensuring ongoing effectiveness and adaptability of the workforce
Aligning HR activities with business objectives
Our strategic alignment processes ensure that your organisational goals are supported by your human resource management policies and practices.
A human resources audit or review may be part of our process. Effective review and redesign of your organisation’s people management practices can add up to a 30% improvement in company value.
A review of the HR needs of your organisation will identify the gaps in existing human resource management strategy, structures, policies, procedures and programs. It will promote strengthened management, enhanced HR professionalism and contribute to organisational effectiveness, productivity and profitability.
A review of business structures and processes, including planning and development initiatives, may be undertaken in association with the human resources management review and implementation processes. Other services and products include:
- Determining company values and culture and assisting in converting these to effective behaviours (using culture and climate surveys)
- Interpretation of internal and external factors on HR capability to react strategically
- HR strategic planning and establishment of the HR function, including implementation strategies and HR project plans
- Statements of values and objectives or an HR mission and vision
Providing the foundations for HRM
HR policies and procedures, job design and HR information are the foundations for developing the capability of your people and other HR programs.
Operational HR management support means that we work with you, your managers and staff to develop the HR programs needed by your organisation. For example, your priority needs could result in us working together on:
- Job design and redevelopment, including position descriptions or job descriptions
- Creating operational manuals to assist you in the everyday running of your organisation
- Developing and implementing HR policies and procedures. For example a HR policies and procedures manual. This may be paper-based like our “ Hiring, Managing, Firing” guide, or on-line like SmaHRt HR Policies.
- Integrating your HR systems and processes with your other business systems
- Assisting with the selection, purchase and customisation of e-HR products
- Assisting with the evaluation and implementation of an HRIS
This can involve short-term projects or longer-term involvement. In some cases we become your human resource department through a contractor, retainer or project management arrangement.
Developing a capable workforce
Management is about achieving goals through other people. We take an integrated and developmental approach to people and performance management.
People development begins when the new starter is appointed and inducted into your organisation.
[Click here for more information about our Employee development]
Attracting and retaining quality staff / talent management
To achieve the required levels of capability, managers need to focus on creating an environment that recruits and selects the best employee for each job, inducts, trains and supports employees to develop and display the skills, knowledge and attitudes necessary for achieving superior performance.
To help you attract the best candidates, we can either work with you, your managers and staff to develop your internal capability to recruit and select, or we can provide a full recruitment and selection service. Our services include:
- Full recruitment services through our own Recruitment Advantage, or our network and partnerships with specialist recruitment agencies.
- Review, advice and support on your recruitment, selection and appointment systems, including coaching on recruitment and selection processes
- Establishment of a merit-based system and processes
- Letters of offer, employment contracts and other recruitment and selection documentation
- Assessment services for selection, eg: Apollo Profile, Neo, Ravens Progressive Matrices, WPB5 Profile
- Having appointed the best staff, it is necessary to provide a working environment, systems and benefits that retain them and reward effective performance. Our retention strategies and services include:
- Development of succession management plans, individual career management plans and/or individual learning and development plans
- A learning and development focus to performance management linked to succession processes
- Remuneration surveys
- Development of integrated remuneration and reward strategies that fit you’re your company’s future direction.
Performance management - ensuring ongoing effectiveness and adaptability of the workforce
Developing staff to e nsure their ongoing effectiveness and adaptability is a critical capability for line managers. The day-to-day management of staff all-year-round and periodic reviews and appraisals (performance management) form the basis for this development.
We will work with you and your managers to d evelop and implement a performance management system that closely aligns employee development with Company priorities and objectives. These services and products include:
- Review or audit and development of your existing performance management systems, processes and resources
- Alignment of employee development with company priorities and objectives
- Implementation coaching
- Day-to-day performance management process and manager coaching
- Formal periodic performance review and development planning process and documentation – This may be based on Key Result Areas, a competency or capability-based review system (on-line and paper based)
- Position descriptions with a learning and development focus (job descriptions and person specifications, key result area based or competency based)
- Diminished work performance process (managing conduct and performance difficulties formally or disciplinary processes)
- Assessment services – Psychological and competency assessment
- On line or paper-based policies and procedures – generic HR or operational policies and procedures specific to your business
- Purpose-built manuals and guides, e.g. Our guide to performance management, Recruitment and Selection Guide, “Hiring, Managing and Firing”
- Change management .